Manufacturer Support
I’m in the process of setting up ElectroNerdz’ new, massive, hosting services SAN appliance. Almost 6 terabytes of storage available. Yum.
Anyhoo, After initializing the array (which took the better part of 5 hours), and installing CentOS 5 64-bit, I reboot and get a kernel panic. I google for the various errors, and find nothing of use. I then try CentOS 5 32-bit, same result. CentOS 4.5, ditto. Fedora, ditto. Debian, ditto.
I’m about ready to throw the rather massive system through a wall, and decide to call 3Ware’s support number. (We’re using a 3Ware 9550SXU storage controller.)
Normally, I’m loathe to call manufacturer support, since typically, you end up with a barely literate idiot following a script, and it takes 4 hours to get to someone who either a) Speaks English, or b) has a clue that isn’t printed in front of them.
I quickly explained the situation, and the support rep replied: “The partitioning tools that those installers use can’t handle partitions larger than 2TB. They screw up the geometry, and you’ll get a kernel panic about 90% of the time. Use parted.”
I thanked him, and hung up. Well, it worked. 3Ware (I suppose technically they’re AMCC now) gets a big thumbs up in my book.
Suprising
Posted by Bobby Kuzma at 07:36 PM in | Email this entry
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